Legal terms

1. Company Identity
2. Legal Terms

Legal terms and conditions of access and use of the ENDESA Online portal

1. User conditions
2. Modifications
3. Consumers and users
4. Accessing and using the site
5. Restrictions of use
6. Ownership of content
7. Exclusion of warranties and liabilities
8. Use of cookies
9. Duration and termination
10. User indemnity
11. Applicable legislation and jurisdiction

Protection of personal character data

1. Collection, processing and storage of information
2. Rights
3. Security levels
4. Disclosure of information to group corporations
5. Disclosure of information to third parties

Cookies Policy

1.Cookies Policy


Legal terms

1. Company Identity
Endesa, S.A., has its headquarters in Madrid, calle Ribera del Loira nº60. Endesa , S.A. has been entered in the Madrid trade register, Volume 418, general nº 51 section 3 of the Book of Companies, sheet 80, page number 434, with Id. Number A-28023430.

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2. Legal Terms
The applicant declares that the information provided is correct and aware that his/her personal information and other information relating to his/her policy are kept on files belonging to ENDESA, S.A. for the transmission of publicity and commercial offers pertaining to the company and third parties with which it has partnership agreements, on products and services related to the supply of energy, telecommunications and Internet, financial and insurance services, home equipment and assistance. The applicant is also aware that publicity information is sent by electronic mail, in accordance with the contents of Act 32/2002 regarding Information and Electronic Trading services. In addition, the client authorises ENDESA, S.A. to disclose information of a personal nature exclusively to those companies with which it has entered into collaboration agreements for the commercialisation of its products, this being the purpose of the web site and with the sole aim of satisfactorily performing the commercial activities for which this site was designed.

The client may exercise in writing his/her rights to contest, access, rectify and withdraw the information provided in accordance with current legislation on this subject, simply by sending a written and signed request to ENDESA (Canal Internet), Calle Ribera del Loira nº 60 Madrid Postcode 28042. This request must contain the following information: name and surname of individual user, address for notification purposes, photocopy of National Identity card and application in which the request is made.

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Legal terms and conditions of access and use of the ENDESA Online portal

1. User conditions
By using this site you become a Web site user (from now on “the User”) implying full and unreserved agreement with each and every one of the General Conditions set out by ENDESA, S.A. at the precise moment that you access the Site, without detriment to your agreement with the specific conditions to be applied in this case. Any other use of the site than that which has been authorised is strictly forbidden, whereby ENDESA, S.A. has the right to refuse or withdraw access to and use of the Site, at any time and without prior warning, to those Users who do not comply with the general and specific conditions which in this case are to be applied.

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2. Modifications
ENDESA S.A. reserves the right to modify, unilaterally, and at any time and without prior warning these conditions. Likewise, it reserves the right to modify, unilaterally, at any time and without prior warning the presentation, configuration and contents of the Site.

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3. Consumers and users
When access is made via the route provided for companies, you are to guarantee that you are acting on behalf and in representation of a company, with full capacity to do so. At no time and under no circumstances will you be regarded as a final consumer or User, as set out in Act 26/1984, 19 July, in Defence of Consumers and Users.

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4. Accessing and using the site
Users may Access and use the Site free of charge and are not required to register previously in a general way. However, certain information and services provided through the Site may only be accessed and used by registering beforehand. The User agrees to make correct use of the site and not to disclose to third parties their user name and password, informing ENDESA, S.A., as soon as possible, of their loss or theft or of any risk of a third party gaining access.

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5. Restrictions of use
When you access our web site you are completely free to log into all the information contained in the site, as well as to make private copies of it on your computer system, providing that the information is for your private use and not for subsequent disclosure to third parties. Consequently: 1) you are not authorised to publicly reproduce, distribute, modify, display or transmit the information contained in the Site, unless authorisation has been given by the owner of the corresponding rights or unless the above is legally permitted. 2) you are not authorised to use the information contained in the web for direct sale or for any other kind of commercial purposes, send unsolicited bulk messages irrespective of their object, or use this information in a commercial way. 3) you are not authorised to eliminate, pass up or manipulate the “copyright” and other identifying information regarding the rights of ENDESA S.A. or its incorporated holders, as well as technical protection devices, fingerprints or any other protection devices. 4) you are not authorised to disassemble, disseminate or invert the data bases in which the site information is stored 5) you are not authorised to carry out spamming practices or acts when using or as a result of using the Site or the information and services it provides for sale or other commercial purposes, to a number of people unless prior request or consent has been made or granted, or send bulk messages which have not been previously requested or agreed to, or send chains of electronic messages which have not been previously requested or agreed to, or use distribution lists made available through the Web Site.
Any infringement of points set out in this paragraph will be considered a breach of the intellectual property rights of ENDESA, S.A., placing the user under liability and subject to administrative, civil or criminal proceedings, as relevant to the case in question.

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6. Ownership of content
All the information contained in this web site, including all contents, texts, images, graphic designs or codes in HTML, JAVA, JAVA Script or Active X languages, among others, is the intellectual and industrial property of ENDESA S.A. Only the company may exercise its right to use the intellection property mentioned above in any way it seems fit and, in particular, its right to reproduce, distribute, publicly transmit and alter its contents. ENDESA, S.A. neither totally nor partially waives this right, nor does it grant the license or authorisation to Users to exercise its intellectual and industrial property rights or any other kind of rights relating to the Site.

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7. Exclusion of warranties and liabilities
As regards exclusion of warranties and liabilities, ENDESA, S.A. will not be liable for: 1. Damages of any kind that may be caused by products or services provided or offered by third parties through the Site and, in particular, for: a) violation of the Law, morality and good practices, as well as public order or the use of products and/or services offered in an unprofessional or incorrect way, or used for illicit purposes or aims or in contradiction to these general conditions or those applicable in your particular case. b) the infringement of industrial and intellectual property rights. c) the infringement of professional confidentiality. d) the infringement of rights relating to reputation, individual and family privacy and to public image and those relating to the protection of children and young people. e) committing acts of unfair competition. f) promoting illegal publicity or acts amounting to criminal offences or of a pornographic nature. g) the unlawfulness or lack of veracity, exactitude, reliability, relevance, current importance and thoroughness of the contents and information transmitted or displayed to the Users, including information and services supplied by third parties or by Users by way of the Site. h) non-compliance, delay in compliance, faulty compliance or termination, for any reason, of the contracts drawn up with third parties for the supply of services through the Site. ENDESA, S.A. will only be liable for the services and contents that it supplies directly and which are marked with its Copyright indicating its identity or intellectual or industrial property. i) the incapacity of a User or the supplanting of a third party by the User.

3. There is no liability for the lack of availability or continuity in the operation of the Web site and its services; neither is there for failures to access the different sections within the Site or those providing services.

5. Damage of any kind caused by the existence of a virus in the computer system, electronic documents or User files. Likewise, due to the presence of viruses in services supplied by third parties through the Site, causing irregularities in the computer system, electronic documents or User files.

6. Under no circumstance, including negligence, shall it be held liable for loss of business, loss of profit, loss of information, giving rise to indirect, secondary, special or resulting damages incurred through access to or use of the Site’s services or services that may otherwise be found within its confines.

7. The damage which may result from unauthorised third parties acquiring knowledge on the type, conditions, characteristics and circumstances of the Users’ access and use of the Site and its information and services, as well as the User’s non-compliance with its responsibilities regarding personal data.

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8. Use of cookies
ENDESA S.A. uses "cookies" and "logs" when you navigate through the pages of its Site, although, in order to access and use the site you do not necessarily have to allow “cookies” to be installed. “Cookies” are associated with your computer, but do not provide information allowing the User name to be deduced, neither can they read information on the User’s hard disc or detect “cookies” created by third parties. It does, however, allow ENDESA, S.A. to recognise the User once registered without having to register on every visit to access the information and services exclusively reserved for registered Users. The User may design its navigator, in accordance with the applicable instructions and manuals in order to be notified on screen of the receipt of “cookies” and in order to block the installation of “cookies” on the hard drive.

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9. Duration and termination
In principle, access to and use of the Site have an indefinite duration. However, despite this, ENDESA S.A. reserves the right to terminate or suspend access to and use of the Site at any time. When possible, ENDESA, S.A. will give prior warning of the termination or suspension of access to and/or use of the Site.

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10. User indemnity
The User fully agrees to indemnify ENDESA S.A., the companies incorporated in its group, employees, administrators, agents, data suppliers and licensers, for any damage (including solicitor’s fees and costs) arising from the User’s failure to comply with these general conditions or the applicable specific conditions, where relevant, and to collaborate with ENDESA, S.A. in defending its interests in the event of a claim being made or legal or administrative proceedings being taken or invoked for any reason. Likewise, the User agrees to do everything within its powers to avoid or, where possible, lessen the damages that may be caused to ENDESA S.A.

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11. Applicable legislation and jurisdiction
All the conditions mentioned are subject to Spanish Law. ENDESA, S.A. and the User, expressly surrendering any rights of waiver, are to submit themselves to those Courts and Tribunals corresponding to the User’s residence, for any controversy that may arise from the offering of services as contemplated in these general conditions. Were the User to reside outside Spanish Territory, ENDESA, S.A. and the User are to submit themselves, surrendering right to waiver, to the Courts and Tribunals of Madrid (Spain).

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Protection of personal character data

1. Collection, processing and storage of information
ENDESA S.A., from now on ENDESA, ensures compliance with the Organic Act 15/99 of 13 December, for the Protection of Personal Information. ENDESA’s prime objective on compiling personal information is to provide a quality service on the network. This includes a highly personalised service in its dealings, interactive communication, online shopping and other types of services.

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2. Rights
Prior to collecting information, ENDESA will expressly, clearly and unambiguously inform you of the existence and purpose of the file, of access rights, changes and cancellations and of the name and address of the person in charge of data collection or his/her representative. In order to exercise your rights you simply have to send a written and signed application to: ENDESA S.A. Avenida Ribera del Loira, 60. CP 28042, Madrid. The application is to contain the following information: name and surnames of the individual user, address for notification purposes, photocopy of the your National Identity Card and application in which the request is made.

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3. Security levels
In order to avoid alteration, loss, misuse, unauthorised access or theft of personal information, ENDESA has adopted legal protection security levels and has established necessary procedures and technical measures. However, we must inform you that the security measures in Internet are not unassailable due to their global nature and character.

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4. Disclosure of information to group corporations
In the same way, by providing us with your contact information, you are agreeing for this to be disclosed for processing and for the aims mentioned above to other corporations within the ENDESA Group (whereby Group is to be interpreted as set out in article 4 of the Securities Market Act), participating companies comprising said Group, or other corporations with which the Group has entered into collaboration agreements with the sole aim of transmitting commercial information on products and services related to the supply of energy, telecommunications and Internet, financial and insurance services, home equipment and assistance. Given that some products are sold by other companies outside our group, please note that for you to obtain said services, we must disclose your information to the abovementioned companies in order to provide these services, whereby it is our aim to ensure the lawfulness and safeguarding of these operations at all times.

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